Safe2Shop Privacy Policy
Table of Contents
1.3. Safe2Shop Purchaser Ratings
1.5. Safe2Shop Complaints Procedure
Safe2Shop regards
the privacy of visitors to its web site to be of paramount importance,
and strives at all times to ensure that visitor specific data is afforded
at least the level of protection indicated below Safe2Shop
is the sole owner of the information it gathers on its site. Safe2Shop
will only share your information with outside parties in ways that are
described in this privacy statement or if we are required to do so by
law All
personal data and details concerning financial transactions are administered
by affording suitable protection from hackers. All members of staff are
fully aware of the implications and scope of this Policy and only access
such information when necessary and with due diligence What
Information is collected and how is it used is indicated below - no information
is collected without your being aware of the fact and only after you giving
your consent Safe2Shop
caters for two distinct types of visitors to it web site – eCommerce Retailers
(Merchants) and Internet Users / Consumers (Users) – each category will
be revealing different personal / financial details in the course of their
relationship with Safe2Shop – each is catered for in this Policy – as
below Users1. Internet Users AreaUsers are invited to use the Safe2Shop User Forum as a source of information regarding Approved Merchants. The User Forum contains various instances where you may wish to contact us or submit a Merchant Rating. 1.1. Participation1.1.1. There may be instances from time to time where you are invited to participate in a special promotion, to receive our Newsletter, or take part in a survey, where we will request certain personal information, the minimum being your email address. This information will only be used for the purpose for which it was requested which will be made clear at the time. 1.1.2. Personal details remain confidential. However, the demographic data may be used from time to time in conjunction with our partners, but such data never reveals the originator (i.e. your name or email address) 1.1.3. Such communications will always carry a link, the use of which will allow you to unsubscribe from any such future communications Top of page1.2. Safe2Shop User Ratings1.2.1. When completing a rating of your perception of an Approved Merchants web site (or our own), you are requested to include certain personal details. These details are used by Safe2Shop to verify the validity of your rating and to ensure malicious ratings are not generated by any disruptive third parties 1.2.2. The Safe2Shop User Rating procedure can be accessed via the Safe2Shop Seal of Approval displayed on the main page of an Approved Merchant’s site or at the Safe2Shop web site Top of page1.3. Safe2Shop Purchaser Ratings1.3.1 On completing a rating of the quality of Customer Service experienced with an Approved Merchant on fulfilment of an order, you are requested to include certain personal and order details. These details are used by Safe2Shop to verify the validity of your rating and to ensure malicious ratings are not generated by any disruptive third parties. 1.3.2. The Safe2Shop Purchaser Rating procedure can be accessed via the Safe2Shop Seal of Approval displayed on the main page of a Merchant’s site or at the Safe2Shop web site Top of page1.4. Information1.4.1. Those Users who have submitted a User or Purchaser Rating are added to the listing of Safe2Shop Contributors. Contributors are kept informed of additions to the Approved Merchant listing and any removals of approval 1.4.2. From time to time communications may include Merchant specific information regarding changes to their web sites or Special Offers 1.4.3. All communications include a link, the use of which facilitates a contributor unsubscribing from any future such communications Top of page1.5. Safe2Shop Complaints Procedure1.5.1. Should you deem it necessary to raise a complaint via Safe2Shop regarding the adherence to the Code of Conduct by an Approved Merchant, you will be providing personal and order details. 1.5.2. Such details are revealed to the members of the Safe2Shop Independent Complaints Panel and the Merchant concerned, in the course of the Panel acting as arbitrators in finding an amicable solution – such details remain confidential however and both the Panel Members and the Merchant are bound by the requirements of this policy 1.5.3. The Safe2Shop Complaints Procedure can be accessed via the Safe2Shop Seal of Approval displayed on the main page of a Merchant’s site or at the Safe2Shop web site General4. Contact Us4.1. When choosing to use any of the links providing the facility to contact us by email, your mail will include your email address and probably your name. This data is only used to respond to your original mail and not added to any listing Top of page5. Verification5.1. Where your personal details are retained, either as a Merchant or User, you will be able to verify their accuracy, and correct or modify them by emailing us at details@safe2shop.org 5.2. You can also request that they be deleted by mailing us at unsubscribe@safe2shop.org We will always respond to such emails within 2 working days Top o#_topf page6. Complaints6.1. Should there be reason for you to raise a complaint regarding our services or customer service, this will inevitably involve including your personal details. Such details will only be used in the course of resolving that issue 6.2. To raise a complaint please mail us on complaint@safe2shop.org Top of page7. Cookies and logged files7.1. Whilst we may utilise the use of Cookies from time to time, they will not be used as a means of collecting information regarding you. They will only be used, where deemed appropriate, to record statistical information, or to leave data on your hard drive, which will make subsequent visits to our web site more user friendly. For example a cookie created on a previous visit could load the Safe2Shop main page far more quickly on a subsequent visit 7.2. We may log IP addresses and browser types for systems administration purposes. These logs will be analysed to improve the value of the materials available on the website. A user’s session may be tracked, but the user will be anonymous. We do not link IP addresses to any personally identifiable information Top of page8. Future changes8.1. Any future changes made to this Policy will be notified to existing Merchants and Users, who have not requested removal of their details, by email 9. Comments or Queries9.1. Any comments or queries regarding this Policy should be mailed to privacy@safe2shop.org 10. Deleting Cookies10.1. You can delete Cookies from your hard drive at any time from within Internet Explorer or Netscape. This can be achieved by right clicking on your Internet Explorer / Netscape icon on your desktop and selecting Properties. Depending on the version of Internet Explorer or Netscape you are using, you have the option to delete “Cookies” or “Temporary Internet Files” or similar terminology
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